Question 1

How fast does Painter Guys respond to estimate requests?

Accepted Answer

Within five minutes during business hours — Monday through Sunday, 8:00 AM to 8:00 PM ET. If you submit outside those hours, expect a call back first thing the next morning.

Question 2

Is the estimate really free?

Accepted Answer

Yes. There's no charge for the on-site estimate and no obligation to book after receiving the proposal. The estimator visits, walks the project with you, and presents an itemized proposal before leaving.

Question 3

What happens during the on-site estimate?

Accepted Answer

A team member walks every room or surface in scope with you. You'll talk through prep requirements, product options, color direction, and timeline. The proposal is presented on-site via iPad before the visit ends — no waiting days for a quote to arrive by email.

Question 4

Do I need to have my colors picked before requesting an estimate?

Accepted Answer

No. Color selection can happen before or after the estimate. The estimator can talk through how different colors will read on your specific walls and surfaces during the visit. Final color confirmation happens before the project start date, not at the estimate.

Question 5

How quickly can a project be scheduled after the estimate?

Accepted Answer

Scheduling depends on current project load and your preferred start window. The estimator will give you a realistic timeline at the estimate visit. Painter Guys doesn't book projects it can't staff properly — you'll get a realistic start date, not one that gets pushed repeatedly.

Question 6

Does Painter Guys serve my area?

Accepted Answer

The active service area covers Wellington and Palm Beach County — including Palm Beach Gardens, Jupiter, Palm Beach Island, Boca Raton, Delray Beach, West Palm Beach, and Boynton Beach. If you're unsure whether your address is in the service area, note it in the message field and a team member will confirm when they call back.

Question 7

Can I get an estimate for a commercial project through this form?

Accepted Answer

Yes. Use the Project Type field to select Commercial and add any relevant details in the message field — property type, scope overview, and whether you need a proposal formatted for board or ownership review. A team member will follow up within five minutes during business hours.

Question 8

What information should I include in the message field?

Accepted Answer

The more detail the better — rooms or surfaces in scope, any known prep issues, your preferred timeline, and whether you have specific product or color requirements. The more the estimator knows before the visit, the more productive the on-site time is.

Question 9

Is there a deposit required to book?

Accepted Answer

Deposit terms are discussed and documented at the proposal stage, not before. The estimate visit and proposal are completely free. Booking terms are outlined on the proposal before you sign anything.

Question 10

What if I need to reschedule my estimate appointment?

Accepted Answer

Call (561) 502-9913 or reply to the confirmation message. The team is flexible on rescheduling — just give as much notice as you can so the time slot can be offered to another homeowner.

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